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• Member since: June 19, 2009

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• Caution!!!! Garmin Zumo 660 is crap. Well maybe crap is a too strong of a term; Garmin?s customer service is crap! Before you buy one call the customer service hotline, after you have been on hold for an hour think about what you doing. I bought the Zumo 660, and every now and then, it will shut down wile in use (bike or car) the only way to get the power back on is to pull the battery. So, I called customer service?this is where things deteriorated. It took two weeks to get a RMA number, then I had to foot the bill to send the defective unit in, two weeks later, they cannot seem to find what is wrong so they are sending the defective unit back. Am I wrong to think Garmin should have sent me a new one? (I only had it a week before the problems started). Am I wrong to think they should have sent me a UPS slip for returning it? Am I wrong to think customer support should not mean wait on hold for an hour only to be told, ?I can?t help you, hold please?.
  Now at the same time I was dealing with this, my sisters kids Wee game station broke down, she went online, typed in the SN, and what do you think happened?she got a RA # and a UPS slip with directions on how to ship it back.
  Try the Garmin website help line; it took a day just to get a generic answer that sent me into a loop on the site.
  Use caution and think twice before buying the Zumo 660! In reply to: "Garmin Zumo 660 built to guide bikers"

  June 19, 2009

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