January 9, 2009 9:52 AM PST

First impressions: Palm Pre

by Bonnie Cha
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Palm Pre

Palm Pre

(Credit: Corinne Schulze/CBS Interactive)

Phew! Thursday was a long, action-packed day thanks to Palm. I'm just now getting to sit down and gather my thoughts on the Palm Pre and Palm Web OS announcements, and I have to confess that I went into the press conference with some skepticism. It's no secret that Palm's been struggling to keep up with the competition and has come under heavy criticism for its lack of innovation and delays in releasing its new operating system. So can you blame me for thinking that Palm might disappoint again?

Well, I'm happy to say that I was wrong. My CNET News colleagues Ina Fried and Tom Krazit did a great job of covering the press conference and reporting on the basic specs of the Palm Pre, but I wanted to put my two cents in on what I think of the Pre and Palm Web OS and what kind of impact it will have on the market.

User interface and OS
To me, the real highlight of the Pre is the user interface and OS. The UI reminded me a little of HTC's TouchFlo interface, with the various swiping gestures and cool animated motions, but Palm certainly put a fresh take on it. It's beautiful and smooth, and just plain cool. It's pretty evident that Palm put a lot of thought into the UI, as everything seamlessly works together to give you the best user experience and making the smartphone a really useful tool in your daily life.

Palm Pre

Synergy on the Palm Pre

(Credit: Corinne Schulze/CBS Interactive)

The smartphone makes multitasking easy with the Deck of Cards feature that lets you scroll through various applications and toggle between them without having to open and close windows. It's slick, but most importantly, it's easy. I also think Synergy is a huge player, since it brings all your e-mail accounts and contact and calendar information from various sources into one place. Again, it's about simplicity and whether you're a consumer or business user, you have to love that.

Design
To facilitate all this is a best-of-breed design. First, you've got a multitouch screen that's absolutely sharp and brilliant in color with its half-VGA (320x480) resolution. Not only can you use the screen to navigate, there's a gesture area right below the display where you can use finger swipes and touches to launch menus, toolbars, applications, go back, or advance. Of course, my favorite part might be the slide-out full QWERTY keyboard. I've made it no secret that I'm a huge texter and need physical buttons, so I was more than delighted when I saw that the smartphone had a keyboard. The Pre's keyboard is similar to that of the Palm Treo Pro; the buttons are a little on the smaller side, but there is a good amount of space between them to reduce any problems.

Again, looking at the design of the phone, I could tell time and thought was spent on the device. The hardware feels solid and not as plasticky as the Palm Centro. When you slide open the Pre, it has a slight curve that makes it comfortable to hold against your cheek when talking on the phone or even when typing out messages. Also, going back to the touch screen, it felt responsive and--hooray!--on Web pages, you can pinch the screen like the iPhone to easily zoom in and out of pages.

Web

Palm Pre

Pre's Web browser

(Credit: Corinne Schulze/CBS Interactive)

Speaking of the Web, the Pre's browser is pretty outstanding. It renders sites onscreen as you would see on your desktop, and quickly at that. When asked about Flash, Palm said they were not commenting on that at this point. We do know that there will be an app store, and Palm will release an SDK to developers. The company reiterated throughout the press conference that the Palm Web OS was built with developers in mind and based on HTML, CSS, and Javascript, so that's all one really needs to know to develop apps for the Pre and other Web OS devices.

Multimedia
As far as multimedia, the Palm Pre offers a 3-megapixel camera. Unfortunately, I didn't get a chance to snap any photos, but early reports say that the quality is pretty good. Disappointingly, the camera won't have video recording capabilities at this time, but those could be added in the future. In terms of music, like the T-Mobile G1, Palm has partnered with the Amazon Music Store, so you will be able to purchase songs over the air from your Pre.

The rest
The Palm Pre offers so much that I could write on it forever, but I'll save some for when we actually get the unit in review. (By the way, I'm not sure when that will be, but I don't expect it to be anytime soon. I know. I'm sad, too.) Just to cover some quick specs: the Pre offers integrated Wi-Fi, Bluetooth 2.1 (with support for stereo Bluetooth), EV-DO Rev. A, and GPS. There's 8GB of storage, a 3.5mm headphone jack, and high-speed USB 2.0.

Outlook
The Palm Pre and Palm Web OS isn't necessarily going to revolutionize the smartphone market, in that it doesn't offer any crazy, new features, but it definitely brings a fresh look into the way you interact with a device and how it organizes information. It also brings innovation and life back to the struggling company and has certainly set the tech world abuzz. Palm's undeniably taken a beating from the media and general public, so it's good to see the company respond and take action.

As much as the Pre is important to Palm, the smartphone will also be a key player for Sprint. It needs an iconic phone to compete with the likes o AT&T and the iPhone and Verizon Wireless and the BlackBerry Storm, and Pre could certainly be the one to do this for Sprint. Pricing will be key of course, but I suspect the Pre will be priced competitively with the iPhone and Storm. I also think its chances of overtaking the Storm are pretty high. It offers a better user experience and has more consumer appeal. There are still some unanswered questions about everything that will be offered with the Pre; in my opinion, and I know these words are thrown around a lot, but I think the Palm Pre could truly be the stiffest competition for the iPhone.

Palm took a bit of a gamble announcing the product early at CES 2009 and not closer to its release date, which is expected some time during the first half of 2009. Both Palm and Sprint will have to be careful to deliver on their promise and not delay the phone. (You can pre-register for Palm Pre at Sprint's Web site.) Still, the Palm Pre and Web OS has certainly gotten everyone excited and I can't wait to get some quality hands-on time with the final product. You can check out of Palm Pre photo gallery and of course, we'll update you as we get more information, but for now, I'd love to hear your thoughts on the Palm Pre and OS.

The following product mentioned is available.

On Sale Now: $149.99 - $749.99
View the latest prices for Palm Pre (Sprint)

Bonnie Cha is a senior editor for CNET, covering smartphones and GPS. When she's not testing the latest gadgets, you can find her chasing after her crazy lab or surfing in the chilly waters of Northern California. E-mail Bonnie.
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by seven7dust January 9, 2009 10:35 AM PST
why the name PRE ?
the OS looks amazing though !
good move to stay away from Window mobile
I hope HTC does the same
Reply to this comment
by Hellcat January 11, 2009 3:00 AM PST
I have my theories about the name Pre.

1. Its short and easy to remember.
2. The meaning I think is like "Pre" before all the stuff they've done in the past years. What the rest should have been. Kind of a new start for the company.

Thats what I got out of the name anyway.
by gkergosien January 12, 2009 7:55 AM PST
I'm a pretty loyal Windows Mobile user, however what I've seen so far is very impressive and may entice me to switch. We've even started a community over at http://www.SprintPre.net to chat about it.
by tipoo_ March 24, 2009 12:10 PM PDT
Why the name Pre? I dont know for sure, but i have a strong feeling its the same reason why Toyota calls the Prius the Prius. it means to come before, as in, more good stuff like this is coming.
by roadlife January 9, 2009 10:41 AM PST
Bonnie:
Any info on if it has real Standalone GPS (works universally) like the GSM Palm Pro and Sprint HTC Pro, or the crippled one that has a forced dependency on Sprint like on the older Treo 800w (which works only with Sprint signal)? Not talking here about the client programs, as some clients are tied to networks and some not -- but the actual device ability to get the satellites itself with no assistance from the carrier and transfer that data to clients (from the rudimentary to top quality like Garmin/TomTom).

So if I am traveling to Brussles or in very rural areas of the US, an HTC Touch Pro sold by a US carrier like Sprint will work excellently for GPS. (and Wifi lets me do a million things overseas with my CDMA smart phone even when traveling anywhere).

Will GPS work like other new US based handsets universally, or will fail many places like the Palm 800w because it is tied by Sprint to the US carriers reception area?

Also what type if memory slot does it have. I see no specs!
Reply to this comment
by jojothedancer January 11, 2009 10:07 AM PST
According to Palm regarding GPS: "Coverage not available in all areas at all times. Requires data services at additional cost.".

There is no memory slot.

Everyone loves this phone, and I think it shows a lot of potential, but we need to wait and see how it works in paying consumer's hands. Also, remember without a strong developer base and good applications, this phone won't really go anywhere.
by AppleSuxLeo January 9, 2009 10:47 AM PST
David Pogue , live on CNBC said Palm nailed it with this phone. I agree. BTW , the wireless inductive charger is MAGNETIC and you plug the puck-like device anywhere and it HOLDS the phone upright. Genius.
Reply to this comment
by random truth January 18, 2009 2:13 PM PST
Not really, I have been waiting for this tech since CES 2006 when it debuted. Also unrelated the flexible oled was demonstrated in 2007.
by sweaty_taco January 9, 2009 2:54 PM PST
I just hope Palm hits the $199 price point.
Reply to this comment
by danielszabo1981 January 9, 2009 4:37 PM PST
Finally. They're back.

My dirtiest little secret in the world of tech is that I've secretly been rooting for Palm. In college, they were the company being my first and only PDA (its been so many years, I can't recall the model...but it was the lowest of the line and i bought it at a garage sale). That little device was spectacular. Its been an unfortunate run for them since that era (late 90's), but I'm glad to see wind back in their sails.

Unfortunately, the keyboard on this phone dismays me. They look like to the keys on the other Sprint/Palm Smartphone (model # eludes me at the moment). No kidding, typing on that phone is actually painful (literally hurts my finger tips). The keys sit high and are very small and stiff (an exaggerated description would be needle points).

Other than that, I'm a hopeful that this product is a winner.

Now, the downside. Carrier: Sprint.

Sprint is a dead company that lost their cool a long, long time ago and never got it back. Their latest effort didn't deliver (the iPhone knockoff) and stands as a tribute to how out-of-touch the money-grubbing fat bast*rds on the top floor of that company are. Sprint's supposed "overhaul" has been purely cosmetic, a claim justified by lots of talk, bad phones, expensive plans, and limited "Unlimited". It is truly unfortunate that Palm has stayed with them (remember how the unpopular kids hung out together in high school? I was one of them...). A phone of this quality should belong to a lineup with a more reputable service company.

Now that I think about it, to buy into this phone is to buy into Sprint....and NOTHING is worth doing that. I'm officially of the opinion that Palm hit a home run just foul.
Reply to this comment
by Hellcat January 11, 2009 3:21 AM PST
I love the phone, I think the Pre could be bigger than the iPhone. I think and hope this will bring Sprint back from being uncool to being cool again. I've been with Sprint for years and have seen their downside and I can say their service has gotten a lot better.

danielszabo you say all these things about Sprint but what other phone company is good? You say their plans are expensive and limited unlimited, but their more unlimited than AT&T and Verizon...even Tmobile. AT&T you get their unlimited plan and thats just for voice, you still have to pay extra if you want messaging, and internet, same with Verizon. Sprint has the best plans out right now. AT&T got the iphone, and which gets more talk than the Storm or the G1, now its Sprints turn with the Pre. I think the Pre will be good for Sprint, this could be a big jump in subscriptions for them. Just like people went to AT&T for the iPhone (even though their service is horrible) people will go to Sprint for the Pre and may even dump their iPhone for the Pre.
by Garlidie January 11, 2009 8:29 AM PST
As a sprint customer I would agree about their horrid customer service. I've been with sprint for nearly 9 years and i'll have to admit that service have improved thought not to the standards I would like. But to criticize their plans is blasphemous. Sprint has one of the most inexpensive data plan with compare with the likes of Verizon and AT&T. Shop the carriers website and you would know. Unlike other carriers, sprint have been playing catchup in the hardware. Palm Pre should help shorten the gap. Can't wait to ditch my MOTO Q9c for the Pre.
by gigs727 January 11, 2009 2:09 PM PST
Personally, I like Sprint. I have never had a problem with service and feel the pricing is good. I was a Sprint customer for 10 years and until this month, used a treo. I recently switched to AT&T, only because I was given an iPhone for Christmas. I love the iPhone, but it's going to cost me $600/year more, for the same plan I had at Sprint. I feel like I'm being ripped off by AT&T, $30 vs. $15 for data, more money for texting, nights starting at 9:00pm instead of 7:00pm, etc, etc. I am planning to return my iPhone, switch back to Sprint with my old treo, and buy the Pre when it comes out.
by Brent212 January 12, 2009 1:34 PM PST
No service can be worse than sprint's service.
But they seem to have the best plans (I know there's nothing out there better than my SERO plan).
by AmeriKenny January 15, 2009 9:41 PM PST
danielszabo1981 are you out of your mind? Sprint might be bad about some things, but they aren't really THAT bad. My goodness are you like an AT&T or Verizon higher-up executive who's trying to trash Sprint? The only bad thing about Sprint is the fact that their phones suck compared to AT&T, Tmobile, and Verizon. Other than that, they have killer plans, not to mention FREE SprintTV, something that the other carriers do not have. Now that they have the Pre, Sprint is going to finally start looking like it might start catching up to ATT and Verizon. Has Sprint screwed up a lot in the past? Yes. Can they be saved? Once the Pre is released, yes.
by patrick_i January 9, 2009 4:52 PM PST
I think this is probably the best competitor to the iPhone so far... BUT I think the iPhone is still the standard. It took the competition about a year and a half to bring to market what is essentially an iPhone with a different keyboard and no media support infrastructure like iTunes or the Appstore. You can arguably say that the Storm or Pre has more features, but you can also argue that doesn't necessarily make them a better device in terms of usability, reliability, flexibility, and just overall goodness. All Blackberry has is its excellent messaging services. We'll see what the Palm can do.
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by chefgon January 10, 2009 5:08 PM PST
It has AmazonMP3, which is more or less the exact same thing as the iTunes music store.
by January 10, 2009 10:27 PM PST
I agree the iPhone is still the standard, pre looks great but nothing truly revolutionary.
by X-702 January 9, 2009 4:59 PM PST
Daniel....

To make a statement like that shows your ignorance. At&t, Verizon, are not by far "a more reputable service company"... On the east coast sprint pcs has far better reception than at&t, and verizon. On top of that these companies will do "pay" a company like apple to attract customers to a carrier with poor reception and lots of dropped calls. Second to charge almost $50 (after taxes) for unlimited data when you are already paying $100 for unlimited calls is ridiculous. The only thing sprint in my view has made a mistake was merging or taking over nextel... But whats done is done. $99 "simply everything" is very smart and shows you how big wigs (companies), can pretty much charge anything, and make up some lame rule as to why it has to charge an enormous amount. Justified, no.... $99 is a little to high but it's better than the alternative.
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by spark09223 January 10, 2009 1:13 PM PST
I don't know where on the east coast you live, but I've lived in the North East my entire life and Sprint has always been the worst carrier. (That is, in MA, ME, NH, CT, PA...) The only place I've been to where Sprint got better reception was Palo Alto, CA, which I found very interesting.
by qst4 January 10, 2009 1:44 PM PST
X, I'm with you. I live on the East Coast also and I haven't hand any issues. And I travel frequently between NY, VA and all points in between. And then on the West Coast, so I don't have a clue as to what spark is talking about.
by lazlo13 January 10, 2009 4:22 PM PST
moronic statement. sprint in NE is TERRIBLE!!! att has broader coverage and verizon is most reliable.
by dqkennard January 15, 2009 12:33 PM PST
I get very good Sprint service in NE. The few lower-quality or dead signal areas I run into on any regular basis are bad for all carriers. Those problem areas are decreasing anyway, especially since digital roaming doesn't cost anything so if any carrier puts up a tower in the area I benefit.

Other carriers must have truly remarkable service if Sprint's service is so obviously the worst that to suggest otherwise is a apparently a moronic statement.
by NHSkier March 17, 2009 1:34 PM PDT
The only places in New England where I have gotten poor service from Verizon are Newington, NH and Western Mass. Vermont is spotty for all networks as I understand it, a function of their NIMBY mentality.
by X-702 January 9, 2009 5:06 PM PST
P.S. Ive been with Verizon, and had an Iphone... Not taking away from the iphone but honetly after a month or so it kinda gets boring. Blackberry's are the norm when it comes to messaging. After leaving at&t, i bought an ipod touch 2nd gen, amazingly thin and excellent video playback... I have a bb curve on sprint... $99, and now I'm up for an upgrade... Palm pre for me...
Reply to this comment
by mike.gw January 9, 2009 5:23 PM PST
X-702, I am an IT Director with an office full of users with company assigned mobile devices. Sprint and T-Mobile are 2 of the least reliable cellular carriers for data service that I've ever used. Sprint is bleeding users who are flocking to AT&T and Verizon, and the resulting customer service is suffering as a result. My fiance swore by Sprint until she finally tired of the poor service that was growing worse. She is now an AT&T/iPhone customer.

In your other statement, you sound kind of young when you state you got bored with your iPhone (or any phone for that matter). In the end, a phone is a tool. Assess your needs, do your research and then pick the best tool to meet your needs. Seems like you don't do anything other than play on your phone.
Reply to this comment
by DontTread0nMe January 10, 2009 12:50 PM PST
well..that's all contingent on the type of user you are..we're not all corporate stiffs. a cell phone is not only a productivity tool. cell phones are much more now. this isn't 2001 anymore..

it is very easy to get bored of your cell phone. there is nothing wrong with proclaiming that fact. cell phones are expected to be entertainment hubs now...not just communication tools..if that wasn't the case..camera's would have never been introduced, neither would have live television or live sport feeds..

"the times they are a changing "
by chefgon January 10, 2009 5:11 PM PST
If you're not a business person or IT director being assigned a phone by your company, then chances are when you assess your needs, "Entertainment" is #1 at the top of the list. If you get bored of it quickly, it has failed to meet your needs.
by NHSkier March 17, 2009 1:39 PM PDT
Yeah, what good is a cellphone if you can't watch retarded youtube videos on a 3.5 in. screen when you're bored.
by friscoG January 9, 2009 6:47 PM PST
This might just be too late, but we'll see. I am a Verizon user, and had the Treo 700w, and stopped using it about a year ago when the lithiumn ion batter quit and I was eligble for an upgrade. I switched over to the Samsung I-760 and have been fairly happy with it. Blackberry let me down with the Storm, but i'll wait for a few more updates to see it everything is good to go. Palm held on to the same OS and the Treos for way too long and now people have moved on. They should have refreshed their OS years ago instead of re-releasing Treos with basically the same moves and tricks in different colors. Now they are trying to play catch up.
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by miwi98 January 9, 2009 7:05 PM PST
I have been a supporter of Palm for years and this little bugger has done my heart well. I hope Palm have more secrets to reveal and don't take so long in doing so. If I could rate this phone I would give it 10 stars being 10 stars was the max!
Reply to this comment
by j1176 January 9, 2009 8:04 PM PST
Personally, I'm glad this phone will be on Sprint's network. I had Verizon for 10 years in Southern California and got tired of their overinflated prices, the reception issues despite all the commercials, and their focus on upholding a reputation rather than delivering value to customers. With Sprint, you could get just about everything (TV, e-mail, radio, internet, navigation, unlimited messaging) for $70 a month (with 450 minutes / month) and nights starting at 7!!! That is pretty awesome. Compare what other providers would charge for the same and then you'll know this is an great deal. As far as the network is concerned, the connection has been lightning quick and a bit more reliable than my previous provider. I do hope this is a success for both companies.
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by imop45 January 9, 2009 9:25 PM PST
EVDO REV A. I believe uses the cell's data from the towers to help in positioning. Am i right?
(It's required for GPS on cellphones on sprint at least, btw.)
Reply to this comment
by strykernyc January 11, 2009 12:37 PM PST
EVDO REV A. is basically 3G.5 and 4G is out in some cities. The GPS is using satellite not a data connection or anything on the phone, this is why it has a gps chip. Gps software like google maps are using the internet to download maps but they don't use the phone service to acquired the location.
basically you can install a good gps software like tomtom, garmin etc... and it will only use the gps chip on the phone not the data connection....in other words you don't need internet in your phone at all.

I have an old palm treo 700wx from sprint with an external gps and I have tomtom8 on it, and I am using the phone as a navigation device and the phone is not even connected to sprint LOL
by Brent212 January 12, 2009 1:37 PM PST
EVDO Rev A has nothing to do with GPS.
by jasctt January 9, 2009 11:21 PM PST
I am a 7 yr long Spring customer and never thought they'd get a cool phone and was getting ready to jump. Not now. I will wait for this thing and if he reviews are good, then I am sold. Of course, no one will like it cause Apple didn't make it and the media (espeically this site) has it in with Apple. If it were for sale today, I'd be at the store buying it. Here's hoping it's the real deal.
Reply to this comment
by AlanHub January 10, 2009 12:30 AM PST
hopefully as long as brian tong doesn't get his sway in the review, it won't be as biased as the review was with the G1.
by caryG35S January 11, 2009 1:13 AM PST
"Of course, no one will like it cause Apple didn't make it "

Well Jasctt - actually Apple DID make the Pre. It was a team of former Apple staff like Jon Rubinstein (original engineer and co-developer of the iPod) who made the Pre what it is. Check it out:

http://cultofmac.com/former-apple-staffers-make-palm-pre-a-contender/6816
by gladesmellzgood January 10, 2009 2:02 AM PST
Man I am a huge apple fan but damn does this phone look awesome. And alan I would have to agree I have noticed a little bias towards apple products. That being said I believe that they're awesome products for the most part. As an ex iPhone user I can say that I am thoroughly excited for the release of this device since I switched to sprint recently.
Reply to this comment
by SkateNY January 10, 2009 7:37 AM PST
Ok, so you like Palm's new entry. So you were surprised so Palm finally got something right; they played catch-up with the rest of the smart phone industry.

It's still not an iPhone killer. Adolescents have become self-made millionaires writing applications for the app store. It's not only iPhones they're writing for, but iPods as well.

Palm, RIM and Elmer Fudd can do whatever they want, but it's much to late to attempt to win back the hearts, minds and pocketbooks of the tens of millions of people worldwide who love their iPhones.

This race was over very quickly.
Reply to this comment
by handspringtoIphone January 10, 2009 10:34 AM PST
I agree that Palm missed the boat and lost me after being a Handspring/Palm/Treo user through thick and thin. I was wedded to the Palm OS to my detriment. With 800 business contacts accumulated, and my dead Verizon Treo, I was forced to use a Centro which would never sync with my Mac. (Neither would my Treo)
No one has answered the question, does this sync with Mac or has Palm given up on the growing number of Mac users??....could be a fatal flaw.
I waited until December for Palm to release something ..... and then I finally was able to transfer my data into an IPhone - thanks to a very skilled AT & T employee at a retail store spending 4 hours to configure. The IPhone is here to stay and shame on Palm for their arrogance....I cannot envision ever going back to Palm, even if they will stoop to sync with Mac!
by qst4 January 10, 2009 1:53 PM PST
Get real, I synch my Centro with my Mac all the time. You all are missing the point. Its not to knock Apple out, who cares about this idea of an "Iphone Killer". Sounds like some people are a little self confindent about possibly not having the latest bestest tech out. I personally want choice! Let's have a Blackberry, lets have an Iphone, lets have a Pre, lets have a G1, but most importantly, let's have a choice!
by sweaty_taco January 14, 2009 2:00 PM PST
Stop with the fanboy hate on anything not Apple. You sound like a broken record. Especially your "race is over" babble that you seem to like using with your comments.
by sevenofakind January 10, 2009 8:42 AM PST
What i have seen of the webOS is simply amazing. The accelerometer i fast, the internet renders the page well, and it has a real full qwerty keyboard. I only have a few questions. Will it have flash? and Will it support youtube (almost certain but pondering)?

The only dealbreaker for me with this phone is if Sprint will force that ridiculous unlimited plan down everyones' throats. If not i will get it, but with this new beautiful OS. I think android has to step up, so ill be interested to see what Sprint gets on android, and what android does.
Reply to this comment
by bluelight421 January 10, 2009 9:00 AM PST
Sprint may be a "dead" company to some but lets examine the 4 major US carriers.

at&t -
it may be thriving at this point in time but lets not forget that prior to the cingular aquisition, at&t was practically dead as a wireless company. It has also taken a lot of heat from the media regarding its spotty coverage, especially its 3G network. Let's also not forget that it took apple's iphone to put at&t back on the map.

t-mobile -
remember that this company is still number 4 in the US and although it was the first to recieve an android phone, the G1 has not exactly put t-mobile in a better spot. T-mobile is still number 4 and will continue to be until it finds a way to really entice people to make the switch.

verizon -
yes verizon is number 1 in the US customer base, however it continues to have its own set of problems. First off its network is aging and needs a drastic revamp to continue to compete with the global GSM standard. Second of all its phones are completely locked down with the horrible verizon UI, and although the company plans to "open up", it needs to get on the ball with that. Third, lets not forget the recent alltel aquisition which put them at number 1!

sprint -
the worst thing sprint could have done is purchase nextel, which it will be regretting for many years to come. This has truly hurt a company that is in the worst financial shape of all 4 carriers. This brings me to my point (finally!!)... Sprint needs to be infused with a major hardware manufacturer. They need a phone that will compete with everything thats out there and so far they have not found one. Instinct didn't do this and with Palm being on the road to recovery as well, they seem like a good pair. Sprint knows that this is a large gamble, but it is their best chance of staying in the game as a key player. The Pre is a phenominal looking phone with a fantastic new UI from what I have seen. So I say to Sprint and Palm, dont blow it with delays or a half @$$ version of the phone when it launches. This phone may be your only hope to stay relevant in this industry!
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by January 11, 2009 1:36 AM PST
Regarding AT&T, I completely disagree that it took the iPhone to put them back on the map. One thing you have to realize is that AT&T, since acquiring Cingular, has the widest coverage area of any of these carriers and has for a long time. I don't know where you're from, but having lived "in the country" before here in Texas, I can tell you almost everyone in rural areas has had to have their cell service through Southwestern Bell/Cingular/AT&T over the years just to get coverage at all. And that's a surprising number of people. I'm on Sprint now and it's fine when I stay in a metro area or city but it's almost ridiculous how predictable the coverage area is if I get outside of a city or major highway.
by Octaviousjr69 January 11, 2009 9:12 AM PST
I have to say that I was a manager both for AT&T and T-Mobile. The biggest complaint I had from my on-line reps from our customer's is dropped calls, poor customer service and the words "no", "I can't", "not in the policy", or you just might get put on a long hold and mysteriously get disconnected. These were calls from all regions. Sprint, at first, had a lot of issues with their customer service. Changes are being made and they are made fast. The CSR's are friendlier, they are willing to listen to you to come up with a solution and keep you happy. In business, it has to be a 2-way relationship . You, the customer and "your company". I think Palm and Sprint is and will always be a good partnership. I think that the Pre should be exclusive to Sprint with updates and future releases on "THE NOW NETWORK".. IT WOULD BE NICE IF SPRINT PURCHASED US CELLULAR!!!
by prelude619 April 9, 2009 9:14 PM PDT
I think the delays and the delay of a release date AND a price, are hurting the company because of it, people are living Sprint for the iphone on att. Every day they delay this sucker without a release date or a price people are going for the competitor. I don't know why Sprint just doesnt announce a date EVEN if it's the last day of the first half of 2009, give people something that will get them to wait.
by Dvigilante January 10, 2009 10:22 AM PST
The phone looks great but if the price isn't $200 you can forget it. Palm still sells the 750p by sprint for $250 and its 2yrs old. The OS reminds me of iphone / touchflo. I wish there was more spec info available by the "standard" stuff i.e. bluetooth, wifi, GPS, USb 2.0, camera, 3.5mm jack. Can we get some real info like how does it sync to Mac and PC? Does it work with microsoft exchange? Is the phone slippery when holding it? Can you accidently press other apps (ie windows mobile) while talking on the phone? The only thing I am excited for is the wireless battery phone charger. Speaking of phone charge how long does the battery last? It would be great to have a phone that can go for 24hrs. Also why isn't this phone solar powered? Why isn't there a camera on the front and back like most asian phones that enable video conferencing? A program wish for me would be to send calendar entries via text or email that automatically go into the calendar regardless if the entry is from outlook, hotmail, google, AOL. Most of the stuff I mentioned is already available. Check out cnet asia and look at the phones being released there and you can't help but be somewhat disappointed with any phone released in the US.
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by qst4 January 10, 2009 1:40 PM PST
What? Why isn't it solar powered? Are you serious? If that's the case why doesn't it have an integrated transporter to transport you to the location of the person you are talking with, so you won't even need the phone. Come on!
by January 13, 2009 12:11 AM PST
please quit your whining... it may not have solar panels but it did make cnet's asia's top ten at CES as well. Is it a really a bad thing that the OS reminds you of the iphone and touchflo two great groundbreaking (a least in the US) OS. Palms ability to look at what others have done well and EXPAND upon them is what has allowed them to make an apparently out standing phone! "If PALM has been able to see farther than others, it was because it stood on the shoulders of giants or an apple inc. ."

I am a long long time treo user and slightly before being a treo user a palm OS user. I was beginning to lose faith in the OS I had faithfully preached had beaten Microsoft, as palm's focus and treo line headed towards win OS.

WITH THE PALM PRE MY FAITH IS NOW RESTORED.

I just recently told my friends of mine who were saying Palm inc. was a thing of the past that I wanted a phone with a iphone/itouch size touch screen, slide away keyboard and Palm OS. I told them these three features would make me happy. I would have said any one of the following features in addition to my three requirements would make it a great phone:

1. Integrated GPS
2. GBs of memory (as opposed to MBs)
3. A revamped palm/phone OS with real improvements (in the palm pre this turned out to be palm webOS with: synergry, a "super search" and multiple windows at a finger flick)
[4.] Integrated push email system - (I consider this the only thing blackberries have over treo but this is already possible with chatter on the treo but the integration without having to buy software is nice)

The PALM PRE has the large touch screen, physical keyboard and palm OS in addition to all 4 of these super additions. It even sounds like it won't break the bank which is amazing considering there is not a single thing more I could ask for in this phone! Maybe I would style it a bit differently lol, but at least the look still tops the treo 300's clear plastic flip cover ear piece that I got made fun of for in HS because it was possible to see the callers ear through the phone. [Not to mention the duck tape I used to hold the thing together when it would break]

PALM IS BACK!
by coheeed2113 January 10, 2009 11:33 AM PST
i thought this was gonna be a huge flop.looks like i was wrong.
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